1. Summary (global policy)
This Refund Policy applies to Playout Studio TV license purchases made through this website or official associated channels, both in Chile and internationally.
Playout Studio TV is a licensed digital product. We provide an evaluation Demo so you can check compatibility, performance, and fit for your workflow before buying. Consistent with common licensed-software practice (try before you buy), we do not issue refunds for change of mind once the license has been delivered, except in the limited cases below.
Provider: Enfoque Digital (Oscar Vásquez Geraldo). Site: https://playout.streamingpro.cl · Contact: info@streamingpro.cl
2. Evaluate with the Demo before purchasing
Please use the Demo on the site to verify that:
- It installs and runs correctly on your Windows PC.
- It performs well with your hardware and with vMix or OBS.
- It meets your broadcast or production needs.
- It is operable by your team.
The Demo has time and usage limits; it is not a full commercial license and is not renewable as a Demo.
3. What is not refundable
- Change of mind or “no longer needed” after receiving ID/KEY or activating the license, where the Demo was available for evaluation.
- Incompatibility with hardware, drivers, or third-party software after skipping Demo testing.
- Wrong plan choice (Annual vs Full) attributable to the buyer.
- Loss of access from sharing the license, using another PC, or breaching the Terms.
- Requests outside the timelines in this policy, except where mandatory law requires otherwise.
4. Cases where we may refund
We may consider a full or partial refund, at our reasonable discretion or where required by law, for example:
- Duplicate charge or demonstrable billing error.
- Non-delivery: license/download access was not issued after confirmed payment and was not fixed within a reasonable time after you contacted us.
- Serious technical impossibility to install or activate on a PC meeting published requirements, documented in good faith, where the Demo could not be used due to a cause attributable to us.
- Very early request (e.g. within 48 hours of payment) if the license was never activated on any machine and the installer was not abusively downloaded; reviewed case by case.
In Chile, where consumer-protection rules for distance contracts apply, we will respect non-waivable rights. In other countries, this global policy applies without prejudice to mandatory local rights (including EU digital-content rules where applicable).
5. Deadline and how to request
Send your request via Contact or My account → Support, ideally within 14 days of payment, including:
- Purchase email and order code (if any).
- License ID (if issued).
- Reason and evidence (screenshots, error messages, etc.).
We will respond within a reasonable time. If approved, the refund is processed via the same payment method when possible. Credit timing depends on your bank or payment provider.
6. Payment processors (Payku, Paddle, or others)
Payments may be processed by third parties. Their dispute or chargeback terms may apply in addition to this policy. An approved refund will be coordinated with the relevant processor.
7. Annual renewals
Annual license renewals follow this same policy. If you do not wish to renew, do not complete the renewal payment; expiry of an Annual term does not create an automatic refund for periods already used.
8. Contact
For refunds or questions about this policy, use Contact or the email in the site footer.