1. Controller
The controller of personal data for Playout Studio TV and this website is the party listed in the site configuration (Enfoque Digital / footer contact).
Provider: Enfoque Digital (Oscar Vásquez Geraldo). Site: https://playout.streamingpro.cl · Contact: info@streamingpro.cl
2. Data we process
Depending on how you use the service, we may process:
- Identity and contact data (name, email, phone, country, tax ID if purchasing or invoicing).
- Account data (email, password hash, security preferences such as 2FA).
- Order and payment references (order code, amount, status); card data is handled by the payment provider (e.g. Payku or others); we do not store full card numbers.
- License data (ID, type, dates, associated email, machine identifier/fingerprint for binding).
- Technical site/support data (IP, support messages, security logs).
3. Purposes
- Deliver, activate, and validate licenses (including 1 license = 1 machine control).
- Manage purchases, invoicing when applicable, and service communications.
- Technical support and security (abuse, fraud, integrity).
- Meet legal obligations and respond to authorities when required.
- Improve the site and product in aggregate/anonymized form when possible.
4. Legal bases
We process data to perform the license/purchase contract, for legitimate interests in service security, and where applicable by consent or legal obligation. In the EU/EEA the GDPR may apply; in Chile, applicable personal-data rules apply.
5. Processors and transfers
We may use hosting, email, payment gateways, and other technical providers. When data is processed outside your country, we seek appropriate safeguards. The site operates globally for buyers in Chile and abroad.
6. Retention
We keep data as long as needed to provide the service, comply with law, resolve disputes, and enforce rights. Licenses and orders may be retained as required for accounting or support duties.
7. Security
We apply reasonable measures (restricted admin access, password hashing, optional 2FA, signed download links, etc.). No system is 100% secure.
8. Your rights
Depending on your jurisdiction, you may request access, correction, deletion, objection, or portability, and withdraw consents where applicable. Contact us via the site email. You may also lodge a complaint with your local authority.
9. Cookies
The site may use cookies or local storage needed for session, language, and security. You can limit cookies in your browser; some features (My account) may stop working correctly.
10. Children
The service is aimed at professional/business use and is not directed to children under 16.
11. Changes
We may update this Policy by publishing the current version here. Please review it periodically.